CONFIRMATION OF THE PRE-RESERVATION

Once the pre-reservation has been made, a deposit of 40% of the total price must be made within a maximum period of 48 hours in order to confirm the reservation. If payment is not made within 48 hours, the reservation will be automatically cancelled, without prior notice.

FINAL PAYMENT OF THE RESERVATION

The remaining payment of the rental (60%) must be made at least 10 days before the date of entry.

Under no circumstances will the keys to the reserved property be delivered if the full payment of the reservation has not been made.

CHECK-IN ON-LINE

Once the reservation is confirmed and at least 10 days before the arrival date, the check-in must be done online, through the link that will be sent with the reservation confirmation.

ADDITIONAL SERVICES

Sheets and towels are not included in the rental price. They can be rented for a price of €30 / person. The pack includes a set of sheets, a large towel and a small towel. To add it to the reservation, you must access the customer area or send an email to miriam@mescomunitat.com.

The rental price includes water, gas and electricity. If you need a gas refill, you can ask +COMUNITAT during office hours.

CANCELLATIONS

Cancellation of a reservation implies the loss of the deposit (40% of the total amount of the reservation), which will not be refunded under any circumstances.

Cancellation less than 30 days before the arrival date will require payment of 100% of the rental.

Cancellation of a reservation must be made by e-mail to miriam@mescomunitat.com

If the tenant has to interrupt their stay due to circumstances beyond the control of the property, they will not be entitled to a refund of the rental amount or to receive any type of compensation.

GUARANTEE

To validate the reservation, it is necessary to provide a credit/debit card number, as a guarantee for possible damages caused during their stay.

Once the accommodation has been checked after departure, and in the event of damage, within a maximum period of 10 working days, MESCOMUNITAT PDA, SLU, will inform the tenant of the damage caused and will charge a 300 euro deposit to the credit/debit card provided as a guarantee.

When the damage has been repaired/replaced, the corresponding invoices will be sent to the tenant. In the event that the amount of the invoices is less than 300 euros, the difference will be returned to the same credit/debit card. If the amount of the repair/replacement exceeds 300 euros, the difference will be charged to the same card.

TOURIST TAX

The tenant must pay the tourist tax corresponding to their stay: €1 per person per night, up to a maximum of 7 nights. Children under 16 years of age are exempt from this tax.

ARRIVALS AND KEY COLLECTION

Key collection is always done at the +COMUNITAT office, at the address detailed below:

Carrer Sant Sebastià,24

17250 – Platja d’Aro

Girona

For reservations with an arrival date from Tuesday to Friday: keys can be collected from 4:00 p.m. to 4:30 p.m. at our office. From 4:30 p.m. the keys will be deposited in the mailbox.

For reservations with an arrival date on Monday or Saturday: entry will be from 4:00 p.m. and the keys will always be deposited in the mailbox.

The mailbox is located to the left of the entrance door to the office. The mailbox number and the code to access it will be sent by email or WhatsApp to the tenant.

The tenant must communicate the expected time of arrival, sending an email or whatsapp to miriam@mescomunitat.com.

DEPARTURES

Departures must be made before 10:00 am.

The keys must be returned to our office or deposited in our mailbox.

In case of not returning them or doing so later than the established time, a penalty of €150 will be applied, an amount that will be charged to the credit/debit card provided as a guarantee.

RULES

The sub-letting of the accommodation is expressly prohibited.

Pets will only be allowed if +COMUNITAT gives its express authorization. In the event that the tenant does not inform +COMUNITAT of the existence of pets, the tenant will be responsible for any damage caused to the property, using the credit card provided as a guarantee or by paying the amount of the damage directly to the office.

The tenant undertakes to return the property in the same conditions as it was on the day of arrival. Any damage must be reported immediately to +COMUNITAT. All clients who misuse the property's facilities may be evicted without the right to any refund and will be required to pay +COMUNITAT the amount of the damage caused, committing in any case to be responsible for the same using the credit card provided as a guarantee.

The tenant is required to remove the garbage and deposit it in the corresponding containers, as well as such as washing the dishes and leaving the kitchen tidy before leaving. They also agree to close windows and entrance doors and disconnect appliances such as radiators, air conditioning, television, etc.

The tenant must respect the maximum capacity of the property, indicated by +COMUNITAT. In the event that said capacity is exceeded, +COMUNITAT may cancel the reservation and proceed to immediately evict the tenants, without the latter being entitled to any compensation or refund.

Loud music and celebrations without the authorization of +COMUNITAT are strictly prohibited. In the event of celebrations, loud music or complaints from neighbors and/or a call from the police; +COMUNITAT may penalize the tenant financially or cancel the reservation and proceed to immediately evict the tenants, without the latter being entitled to any compensation or refund.

The tenant is strictly prohibited from manipulating any type of pool or garden machinery.

Regarding the use of the pool, if there is one, minors must be supervised by an adult at all times. The tenant exempts +COMUNITAT and the property from any liability in this regard.

In the event that the accommodation is located within a community of owners, the tenant undertakes to respect the rules of coexistence and operation of the community.

Any discrepancy regarding the cleaning or the condition and/or equipment of the property must be communicated in writing to +COMUNITAT, within a maximum period of 24 hours from the delivery of the keys. Once this period has elapsed, no claims in this regard will be accepted.

The tenant exempts +COMUNITAT and the property from any liability in the event of irregularities in the supply of water, electricity, gas, telephone and wifi services (if any) attributable to the supply company.

+COMUNITAT and the property will be free from any liability arising from inconvenience caused by works outside the property or public or private events.

Neither +COMUNITAT nor the owner are responsible for damage caused by natural phenomena that affect the property.

In the event that +COMUNITAT needs to visit the property during the rental period, the tenant will be obliged to accept this visit.

In the event of a dispute regarding the fulfillment of this act/contract, the parties expressly and irrevocably submit to the jurisdiction and competence of the courts of first instance of Sant Feliu de Guíxols, waiving, from this moment, the jurisdiction that, by reason of their present or future domicile, may correspond to them.